Help within minutes

Contact Mrjones Casino and Get Answers in Minutes

Live chat, e-mail and phone reach Mrjones Casino support every day of the week, at any hour your question arrives.

Talk to support 18+ only. Licensed and regulated by the Anjouan Offshore Finance Authority (ALSI-566940).

Paid out today

782,500 A$

2,886 Members at the bar right now

Issued under licence ALSI-566940 by the Anjouan Offshore Finance Authority and independently audited by iTech Labs, eCOGRA, and BMM Testlabs.

A$18M leaves the cage every week — across 11 payment methods including PayID, Apple Pay, and Skrill — with a single withdrawal ceiling of A$48,000.

Every session, every transaction, every account detail is protected by 128-bit SSL — the same standard the room has held for its 236,000+ members.

Answer in minutes

From Silent Queue to Real Answer in Minutes

This block settles which of the three channels suits the question you are holding right now.

Start a chat now

Chat suits locked logins and bonus questions, and a person usually answers within three minutes, around the clock, every day of the week.

Start chat

Can I e-mail instead?

Write to [email protected] about statements, account changes or anything needing a paper trail, and expect a reply within twenty-four hours.

Write to us

Call the help line

Call +61 2 6908 9024 (AEST) for withdrawals and payment snags; typical wait sits at three minutes, and lines stay open at every hour.

Call support

Reading this in Australia

Where Do Australian Players Get Help?

Use this block when you want the local number, hours and watchdog details before you make contact.

Reaching us

Phone in Australia+61 2 6908 9024

Support time zoneAEST

LanguagesEnglish, German, French, Spanish

E-mail[email protected]

Who supervises

Supervisory authorityAnjouan Offshore Finance Authority, ALSI-566940

Safer play

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Where Do I Get Help for a Gambling Problem?

Some moments need more than a support desk. Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register are independent of Mrjones Casino and work with Australian players directly, at no cost and without judgement.

Gambling Help Online. A free counselling service for anyone in Australia worried about their own betting or someone else's.

Lifeline Australia. Crisis support and suicide prevention for Australians in distress, available at any hour of the day.

BetStop National Self-Exclusion Register. The national register that blocks you from licensed gambling operators across Australia once you sign up.

Find Out More

E-mail directory

You Know Your Issue; Here Is Its Inbox

Stops you mailing the wrong team and waiting days for a redirect.

Account desks

General support questions[email protected]

Document verification help[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Formal complaints[email protected]

Privacy and data requests[email protected]

Business and partnerships[email protected]

Have These Five Details Ready Before You Write

Each item below is what the desk needs to trace your account and payment quickly.

Registered e-mail address on the account
Account number or player ID
Payment method and last four digits
Screenshot of the error or page
Deposit or withdrawal reference from your history

Escalation route

Unresolved at the Desk, Reviewed Above It

Nothing disappears into a void: every complaint follows the same recorded path from the desk upwards.

Player ID and date

Start with a message to the support desk, quoting your player ID, the date and what you expected. Keep the reply you get, since it becomes the record for later steps.

The reason in writing

Within a day you get a written answer naming the decision and the reason. If that answer settles it, the file closes there and no further step is needed.

Mrjones Casino manager review

Reply to the same thread and ask for the case to go to a manager. A senior reviewer reads the whole exchange and answers with a final position on the account.

Mrjones Casino and the Anjouan regulator

Should the manager's answer still leave you unsatisfied, send the full thread to the Anjouan Offshore Finance Authority, which licenses Mrjones Casino. They review the operator, not your balance.

Know who you deal with

The Company Standing Behind the Casino

After reading it you will know the legal entity, its registration and the authority that licenses it.

Company

Legal nameMrjones Casino LLC

Company number471631 (Anjouan)

Registered addressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-566940

Written contact

Support e-mail[email protected]

Sort It Out Faster

Read These Before You Message Us

This block settles the small support questions so you avoid a wait.

trustWhich languages can I chat to support in?+

The team replies in English, German, French and Spanish. Australian players get English by default, and switching language costs you nothing on any channel.

trustWhat if verification is still pending before I withdraw?+

Expect about two hours once your documents arrive. Photo ID, proof of address and a card image clear in one pass most of the time, so send sharp copies and the hold lifts fast.

trustDo I need to wait for business hours to get help?+

Desks never close, so 3am and Sunday afternoon are both covered. Night and weekend messages land with the same team that answers on a weekday, in AEST.

trustWhy does support ask for details instead of my password?+

Your email address and full name are enough to open the account record. Staff will never request the password, so anyone who does is not the casino and you should stop the chat.

trustCan I ask for a copy or deletion of my personal data?+

You can request a copy of your data or ask for it to be deleted at [email protected]. A copy usually follows within a working day, and deletion is done once legal record-keeping allows.

trustWhy should I escalate instead of just leaving it?+

Escalate to [email protected] and set out the timeline in plain words. If that reply still misses the mark, you can take the matter to the Anjouan Offshore Finance Authority.

trustWhat happens when I ask to shut my account?+

Once you ask, the account is shut and the sign-in stops working. Any balance owed is paid to your verified method, and reopening later means going through verification again.

Mrjones Casino answer times

How Long a Reply Usually Takes

This block tells you which desk is awake, how fast it answers, and which clock the hours follow.

Live chat

Live chat hours24/7

Chat first reply3 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+61 2 6908 9024

Phone wait3 minutes